Shipping policy
Shipping Policy
Our goal is to provide safer and faster shipping options wherever you live.
Livia Hair ships worldwide via DHL / FedEx /UPS Royal Mail.
Total delivery time = processing time + shipping time.
Processing Time
Processing time: 1-2 days. Fulfilled: Mon - Sat.
We do not process on Sundays or holidays. Processing time is NOT included in the shipping time. Please plan accordingly.
Shipping Time
Ship to United States: 2-4 days. Shipped: Mon - Sun. Shipment from China.
Ship to Canada, United Kingdom: 3-5 days. Shipped: Mon - Sun. Shipment from China.
Ship to other countries: 5-7 days. Shipped: Mon - Sun. Shipment from China.
Attention: although we try to ship your hair to you as fast as possible, please don’t order hair less than 48 hours before you need it! It's always better to give yourself at least a 2 week cushion before you need it to avoid any unforeseen circumstances that may delay delivery.
Shipping Fee
Free Shipping! Please Noticed: We don't process orders on Sunday, because shipping companies all do not work on Sunday.
Processing & shipping times may be extended during holidays.
About order address issues
All customers are responsible for entering the correct information for the bill and shipping address of the order. Any address or order change request will be considered but not guaranteed (since the address is incorrect, the order will be returned to our warehouse and you will be responsible for the additional shipping charges. There will be no refund for abandoned or abandoned shipments.)
After the package is shipped out, the shipment is not able to be stopped, so if you want to cancel the order but contact us too late, you can return it for a full refund after you receive the package. For more information on how to return, please click on the return policy. The only thing we can do is wait for the parcel to return to us. When we are determined to return it to the warehouse, we can ship it to your correct address or return the order amount to you.
Package Tracking
We will update your tracking number via email, with all our orders with verified tracking numbers and links. Tracking numbers can take several hours to update. If you have a problem with your tracking number or package delivery, please contact the courier directly before contacting us. Once the package leaves our shipping location, you will need to contact them to resolve some issues.
If you have previously encountered a lost or stolen package, we recommend that you send the package to your work address to ensure that you receive your package safely.